Shipping Policy

Last updated: July 15, 2026

We ship professional LED display control hardware to business, institutional, and AV integration customers. The goal is simple: confirm the right product, ship eligible in-stock orders quickly, and keep tracking clear.

Order Processing

Eligible in-stock orders placed before the daily shipping cut-off are usually processed the same business day. Orders placed after the cut-off, on weekends, or on holidays usually process the next business day.

Some products require availability confirmation, configuration review, or a formal quote before shipment. If that applies, we will contact you before processing the order.

Shipping Methods

Standard ground shipping is available for most orders within the continental United States. Expedited, overnight, freight, Alaska, Hawaii, and international shipments are quoted separately based on product size, weight, destination, and carrier availability.

Free Ground Shipping

Standard ground shipping is free on every order within the continental United States. Oversized shipments, freight shipments, special handling, and international orders are excluded unless specifically confirmed in writing.

Freight and Large Orders

Large multi-unit orders, media servers, racks, or heavy shipments may require LTL freight. For freight orders, we will confirm the delivery address type, receiving hours, liftgate needs, and any access requirements before booking the shipment.

International Shipping

International orders are handled by quote only. Customers are responsible for duties, taxes, import fees, customs documentation requirements, and customs delays unless a written quote states otherwise.

Tracking

Tracking is sent once the shipment is labeled or booked. Carrier tracking may take several hours to show movement after the label is created.

Address Accuracy

Please check the shipping address carefully before placing an order. Address corrections, re-routing, failed delivery attempts, storage fees, and re-delivery charges may be billed to the customer when caused by an incorrect or incomplete address.

Damaged or Missing Shipments

Inspect the shipment when it arrives. If a package is damaged, take photos of the carton, packing material, product, shipping label, and any visible damage. Contact us within 48 hours of delivery and keep all packaging until the claim is resolved.