Return Policy

Last updated: July 15, 2026

LED display control hardware is professional electronic equipment. Many products are serial-tracked, project-specific, or configuration-sensitive, so returns are handled differently from general consumer goods.

Return Eligibility

Opened, installed, configured, or used products are generally not returnable unless they arrive defective or damaged. If you are unsure whether a product fits your system, contact us before ordering and we will help review compatibility.

Unopened Returns

Unopened returns may be considered within 30 days of delivery with prior written authorization. Approved unopened returns may be subject to a restocking fee and the customer is responsible for return shipping unless we made an order fulfillment error.

Defective on Arrival

If a product appears defective on arrival, contact us promptly with your order number, serial number, photos if relevant, and a clear description of the issue. After verification, we will help arrange replacement, repair, refund, or manufacturer service as appropriate.

Damaged in Transit

Report shipping damage within 48 hours of delivery. Keep the product, carton, packing material, and labels until the carrier claim is complete. Photos are required for most carrier claims.

Manufacturer Warranty

New hardware carries the applicable manufacturer warranty. Warranty terms vary by brand and product. For eligible NovaStar hardware, warranty support is typically serial-tracked through the authorized channel. Other brands follow their own manufacturer warranty terms.

Non-Returnable Items

The following are generally not returnable: opened electronics, installed products, configured products, special-order items, discontinued or legacy items, software or license products, cables or accessories removed from sealed packaging, and products damaged by misuse, incorrect installation, electrical issues, or environmental conditions.

Refund Timing

Approved refunds are processed after the returned product is received and inspected. Refund timing depends on the payment method and payment processor.

Start a Return or Warranty Request

Contact us with your order number, product model, serial number, and a short explanation of the issue. Do not ship any product back without written authorization.