Ordering & Payment
How do I order?
Add products to cart and check out, or email us for a quote. Purchase orders and NET30 terms are available for schools, government and established integrators.
Why do some products say “Request a Quote”?
Some configurable or legacy items (H-series builds, Pixelhue switchers, older receiving cards) are priced per project by the manufacturer. Email us — most quotes go out the same day.
Shipping
How fast do orders ship?
In-stock items ordered before 2:00 PM ET ship the same business day from our Florida distribution center, with free ground shipping in the continental US (2-5 days; 1 day for most of Florida). You will receive tracking as soon as the label is created.
Warranty & Returns
What warranty do I get?
New NovaStar hardware carries the manufacturer’s 3-year warranty, serial-tracked through the authorized US channel. Pixelhue and BrightSign products carry their manufacturers’ standard coverage.
What if a product arrives dead (DOA)?
Defective-on-arrival units are replaced. Contact us within 60 days of delivery with your order number and a description of the fault.
Can I return a product I opened?
Opened electronics cannot be returned for refund unless defective — LED control hardware is serial-tracked. If you are unsure a product fits your system, ask us before ordering; compatibility checks are free.
Technical
Which receiving card works with my controller?
Armor A-series cards (A5s Plus, A8s-N, A10s Pro) pair with MCTRL and VX controllers. XA-series 5G cards pair with COEX CX controllers. Every product page lists pairing notes, and you can always email us your setup.
Where do I download NovaLCT / ViPlex / VMP?
Official spec sheets and manuals are linked on every product page. A full software download center is coming soon.